We lead organisational transformation programmes that optimise performance and competitiveness. Our expertise spans restructuring, operating model design, outsourcing, M&A integration, data migration, and workforce strategy. Our seasoned Programme Directors and their teams embed structural and cultural changes with sustainability at the forefront, navigating the inherent complexities to unlock the benefits for our clients.

Relevant Skills: Business Architecture, TOM, Organisational Design, Business Change, Communications, Workforce Planning and Analytics, Reward, HR Technology.

We enable our clients to excel at product innovation and delivery. From initial solution design to continuous enhancement of product suites, our experts span product strategy and management, agile development and product platform implementation. They ensure products and product marketing are compliant, enable analysis and reporting of financial performance. Partner with us to unlock the full potential of your product portfolio and stay ahead in today's highly competitive market.

Related Skills: Solution Design, Customer Experience, Product Strategy and Management, Agile Product Development, Platform Implementation, Product Operations and Support.

Payments has rapidly evolved from backroom plumbing to the forefront of competition in Financial Services. The emergence of embedded finance offerings, such as BNPL, and new payment types, plus Open Banking standards, enables new entrants to thrive and requires established players to innovate, while putting huge pressure on cost per transaction. Our Payments Transformation expertise encompasses developing robust payment architectures and innovative products, implementing new industry standards, streamlining operations, clearing and settlement - all leveraging cutting-edge payment technologies. Partner with us to develop your Payments products and systems, deliver frictionless customer experiences and win market share.

Relevant Skills: Payments SME, Payments Architecture, Solution Design, Payments Technology, Schemes, Reconciliation, Clearing & Settlement.

Operations excellence is the cornerstone of customer satisfaction and regulatory compliance. Our experts excel at optimising customer service, streamlining complaints management processes, implementing robust collections and recoveries frameworks, and ensuring meticulous product administration. By partnering with us, you gain a competitive edge through efficient operations that enhance customer experiences while mitigating risks and maintaining operational resilience.

Relevant Skills: Customer Service and Operations Leadership, Lean Six Sigma and Continuous Improvement, Process Re-engineering, Complaints Handling, Collections & Recoveries.

Safeguarding our society against financial crime is critical to confidence in Financial Services, frustrating the perpetrators, and avoiding regulatory penalties. Our experts have deep expertise in anti-money laundering (AML) processes, fraud detection and prevention, information and cyber security, anti-bribery and corruption measures. We can help you develop and implement systems and processes to fortify your defenses, streamline operations, mitigate risks, and maintain unwavering compliance with evolving financial crime regulations. 

Read about our practice highlight: The Financial Crime Summit 2022

Relevant Skills: Subject Matter Expertise (Regulations, Policy, Process), CDD/EDD, Transaction Monitoring, Sanctions/PEPs, Fraud Investigation, Fincrime Technology, QA/QC, Data Remediation, Cyber and Info Security.

Compliance is wide ranging, complex and mandatory, affects every part of the business and increasingly entails individual as well as corporate accountability. The necessary controls must be in place on time, be demonstrable and work.  We’ve implemented them in all their guises, turning regulatory guidance into robust processes with supporting systems and data. We’ve managed responses to 166 investigations, established and run remediation programmes, implemented industry standards.  Whatever your compliance needs, we can deliver them for you.

Related Skills: Compliance Oversight. Internal Audit. Policy Analysis.  Solution Design. Business, Process and Data Analysis.

Effective management of Risk is the bedrock of resilience in the Financial Services industry. We support initiatives to mitigate financial risks, ensure operational resilience and manage conduct risk, from determining risk appetite and building robust risk frameworks, to architecting comprehensive risk management structures and leveraging cutting-edge RegTech solutions. With our specialist Risk Transformation experts, you'll navigate intricate risk landscapes confidently, safeguarding your organisation's integrity and long-term sustainability.

Related skills: Risk Subject Matter Expertise, specialist Business Analysis and Modelling across Financial and non-Financial Risk, Information Security and Data Integrity. Stress Testing.  Risk appetite, frameworks and architectures. Operational Resilience and Business Continuity.

Finance Transformation in all its forms. Finance Technology. Financial Planning & Analysis. Treasury Systems. Balance Sheet Management. Regulatory Reporting. IFRS Standards. Basel III, Solvency II. Product Profitability. Cost Management. Liquidity Risk & Stress Testing. We leverage our finance domain expertise to deliver the change that future-proofs your organisation and ensures compliance, operational efficiency and sustainable profitability.

Related Skills: Financial Modelling. Finance Business Analysis. Finance Change. Finance Systems Implementation. Stress Testing. Data Analysis & Verification. Finance, Treasury & Actuarial Subject Matter Expertise.

Technology and Data are now integral to every Change initiative. Legacy systems are being replaced by Cloud-based, often specialist, platforms. Low code and AI are transforming software development. Data and Analytics are front and centre as enablers of AI, automation and data-based products and services. Increasingly, the need is for experts that combine core software engineering, business analysis or data science skills with an understanding of the function or service domain, from Products to Payments, Finance, Risk and Compliance. These, plus the Solution Designers and Technology Implementation Leaders that turn these requirements into delivered solutions, are our speciality.

Relevant Skills: a broad spectrum encompassing Design, Development and Delivery - wherever Leadership and Subject Matter expertise are needed in addition to core technical ability, for the creation and successful implementation of great solutions.